Help & Support

Frequently asked questions

How do I sign in?

Open the app or go to the sign-in page and enter the email you were invited with. You can sign in with email, Google, or Apple. If you were invited to an incubator program, use the same email address the invitation was sent to.

I didn’t receive my invitation or confirmation email.

Check your spam or promotions folder first. The message comes from Parametra. If it still hasn’t arrived after a few minutes, email us at support@parametra.co and we’ll resend it.

How do founders submit KPIs?

Each reporting period you’ll get a reminder. Open your company’s report, enter the requested metrics, and submit. Your numbers are saved with full history so nothing is lost between periods.

Who can see my data?

Your data is protected by row-level security. Founders see only their own company. Authorized members of the incubator program you belong to can see the data you submit to that program — nobody else.

How do I reset my password?

On the sign-in page choose “Forgot password” and follow the emailed link. If you signed up with Google or Apple, manage your password through that provider instead.

How do I delete my account?

See our Delete Account page for step-by-step instructions, or email support@parametra.co with the subject “Delete my account.”